It's went through 2 moves and is still great! I called back and got someone else and had to tell her what was going on and she sent me to the corporate office where you can never talk to any one unless you have their extension. My back is royally screwed up and I can easily carry the mattress because all it is is just an air mattress/air bag wrapped in whatever foam material of the actual mattress. Maybe you are looking for a frame that features a light system so that you can better see the area around you when you get up in the middle of the night. As a business owner, I would hire him to be my brand ambassador in a heartbeat! We even asked if we could go pick up a floor model, the guy said, "I am sorry we don't do that". --------------------------[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. I called customer service to schedule a return and after being on the phone for almost an hour was told I couldn't return the base, the sheets, pillows, and mattress topper. STEER CLEAR! We heard great reviews about the I10 sleep number. Spent $3k on a King and accessories. The Sleep Number stores were open and all other furniture stores . We have been wanting to buy a new bed for awhile, and we were so excited. All around poor customer service. Our bed was picked up and you would think after a $3000 purchase corporate would follow up. This is a joke! And now I'll just be seen as that customer who's upset blah blah blah. Got our number and information. Each mattress only weighs about 25 pounds!!!!! I lived with it thinking the air chambers would some how take care of the problem and that it was a normal thing. No one wants to purchase a bed frame that sags in the middle or breaks after a few months of use. Bought a bed for my son. I called to scheduled a pick up and was told I have to wait 30 days. Not a good bed at all. Sleep number "aplogizes for our technical challenges" and "waived the pick up fee" for our bed (during the 100 night free trial) but we are still stuck with a very expensive portion of the bed that Sleep Number refuses to acknowledge as part of their 100 nights free. If you get an especially good night's sleep on one of them, ask the desk clerk what brand it is. I offered next day, but was declined. Yes, Sleep Number Beds will fit into traditional bed frames and furniture sets. There's a healthcare discount for certain medical professionals. So here is the problem in a ripped-off nutshell. Once we were ready he put the order in and my parents were very happy. So at $1899+ as long as it worked the SAME with other mattresses we would deal with it. The technicians came to change the bladders but did not fix the issue with lopsidedness. This bed accommodates both our needs and we have never slept better. As for the temperature we purchased the mattress protection cover which is what they said is causing the heat but if we take it off the warranty will be nulled, however, they tried to sell me sheets that were supposed cool the bed down. WE LEARNED THE HARD WAY. The stores are designed like a third rate Apple Store wanna be. The bed was installed by the company's installers and has not been moved since that time. Once it breaks in a bit it is amazing! One caveat: Don't overdo it on the thickness of the memory foam toppper. I placed an order for an i8 360 bed and bedding accessories to go along with my new bed. We obviously couldn't keep this. Any appropriately-sized box frame will work. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. (Delivery was free) A bed for over $6,000 is very steep. Came at a pretty dead time but after a few seconds of coming in Elliot noticed me and asked if I had any questions. We spent a fortune on the mattress, base, sheets, pillows, etc. I am not a person that posts bad reviews, and I'm sure NO ONE WILL CARE about this message since I am just ONE out of 72 thousand reviews, however I am absolutely disgusted and will express how insulted and mistreated I feel. You nearly sink to the base. If you have young children who like to play on the bed keep them off this bed! My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. Sleep Number Bed Reviews. I have tried various settings , do not get this bed. Until you do, it will feel its either too hard or too soft. We have also compiled a list of some of the best bed frames for Sleep Number Mattresses (previously known as Select Comfort). We did. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. It will happen a lot sooner than the advertising leads you to believe. When I returned it I was charged $424.81 for Delivery and Pick Up !!! Compares FlexTop m7 Sleep Number 360 Smart Bed with King Sized FlexFit 2 adjustable bed base to the Personal Comfort A10 Flex-Head Smart Bed with King Sized Power-Flex 3 adjustable bed base and sleep tracking. I have never perspired so much in my life. 4.7 out of 5 stars. After having spent ~15 years with an older generation bed, we purchased a Queen Dual p6 360 Smart Bed in August. What a rip off !!! Let us try many different styles, was relatable, and helped us with a great deal! This mattress is absolute garbage! Just purchased another sleep number bed today after enjoying the last one for many years. This was far too expensive of a purchase to have these types of challenges and experiences. Be smart, don't do it!!!! This was the worst retail experience of my life. Not even for the $250 fee. The cons: Some complaints remain about the durability. Specifically, some customers have reported needing to replace electronics and adjustable air bladders due to faster than expected breakdown.If you are concerned about a long lasting comfort and are interested in finding a more cost-effective long term approach, take a look at our list of top rated mattresses. THE BEST SLEEP OF YOUR LIFE STARTS HERE. Even if you've been sleeping at the setting you found in the store, we recommend finding your Sleep Number setting in your bed, because the environment in your room is different than the store and the mattress you purchased may be a different model than the one you tried in the store. DO NOT ORDER! They use questionable business practices to lock customers in to very expensive trials--even when there are product failures. I cannot believe this treatment. We reviewed the platform bed for the Sleep Number Mattress, and an adjustable bed frame. Forgot the name of the lady that helped us 2 years ago. The delivery guy carried the king sized mattress alone-that is how light it is. It's going to take 10 days for us to receive the refund. Sleep number is now a richer company from me by $500 and all I got was....."Oh, sorry, enjoy the rest of your day." He then told me they were not allowed to touch it when setting up my new bed. I suggest any person looking to "try" or "purchase" make sure you are committed because the company doesn't honor the 100 nights "free". I regret that decision. It arrives nicely packed in a relatively small box with clear instructions. Now this time we are being sent another bed cover that my husband and I have to replace because if we want for it to be replaced by sleep number it will cost us $160+, which is ridiculous. I had to call them. Their product was defective in under 2 years, costing thousands of dollars, and they still feel entitled to go into my pockets again!? If you like to do things on your bed in the middle of the day and want a different firmness for the day vs night, Sleep Number allows you to do this. However, even though we used a debit card (same as cash right?) So I got very upset and asked what was I to do and he said because of corporate policy they cannot touch any furniture like head or foot board or the bed frame. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. The sleep numbers did not match what we selected in the store. The upgraded models also seem unjustifiably overpriced. Compares FlexTop m7 Sleep Number 360 Smart Bed with King Sized FlexFit 2 adjustable bed base to the Personal Comfort A10 Flex-Head Smart Bed with King Sized Power-Flex 3 adjustable bed base and sleep tracking. After explaining we had no bed to sleep on, we have no money to purchase another bed, because we had put all our money on the sleep number bed. We called, we were told "OUR FAULT AGAIN" because they didn't have OUR UPDATED NUMBERS! Best smart bed for couples: Sleep Number Sleep Number 360 i8 If you bunk with a partner whose sleep preferences differ, the dual-zoned 360 i8 can cater to both. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. That was so hard for me to do! If you know you don't immediately hate it then the rest will be a process. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. This kept getting worse so we called Customer Support.The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. I spent $7000 and they acted like they were doing me a favor. Let’s get started! They sell only their products in a polished and sterilized fashion, hiding the small print at every turn. I will never purchase anything here again, and will warn off friends and family. I hate the magnets that are underneath to hold the beds in place when you adjust the bed. But if we didn't like it we were stuck with it and we would have to pay around $5000. With this guide, you will be guaranteed to find the right bed frame for you and you will have a couple of great suggestions that will help you with the process! Like all things you read on the Internet, understand there is no better judge than yourself. This is excessive. Lucky for us our final purchase was over the phone so we did not sign anything that would have prevented us from returning the whole bed. That stuff you probably figured out. The only thing that needs to be kept in mind is that it is a wooden piece so if you do not use it correctly, you are definitely at risk of breaking it, which can impact the overall usability of the product. The problem is with the C4, it is only 9 inch. Sleep Number may have a good bed for $5600 but they have the worst customer service of any company in the world. They were not friendly or helpful and said it's past your 100 days and that's it. I also asked if we could have our money back and he said, it would be 7-10 days till we get it back. Who was very knowledgeable and pleasant to work with. And when I initially called about the return before being transferred to the people who actually handle that part, the first lady offered me a 3 inch plush cover. We have had the bed for 90 days and not happy at all. If I sat up in bed put back against wall bed slid off end of bed when I called about it hey said they were aware but offered no help. Best bed I ever had. We'll go through each of Sleep Number's lines in depth. He started with a demonstration for us to show us exactly how the bed works along with all its features. I wanted to try this Sleep by number bed as each person can have their own firmness which logically sounds good. ACTUALLY STOLEN! A heavier mattress will be more difficult to move, which is a factor for people who expect to relocate with any frequency. Disappointed with the quality of products, limited warranty, and excessive cost for prorated warranty parts. The Sleep Number m7 Smart Bed is Sleep Number’s only memory foam mattress. EVEN despite not get a discount, we only went for one bed. I'm very disappointed I wasted $2000 on this. For those who are looking for a more attractive option, you may want to look into the DHP Dakota Upholstered Faux Leather Platform Bed Frame. Not worth it!!! Clean? Even if you've been sleeping at the setting you found in the store, we recommend finding your Sleep Number setting in your bed, because the environment in your room is different than the store and the mattress you purchased may be a different model than the one you tried in the store. We finally got our bed delivered after 5 1/2 weeks from the date we purchased it. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. How creepy is that. ------------------[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. DIDN'T EVEN WANT TO TRY TO APOLOGIZE! If all of the beds this one has everything I need. Since the sides / frame are thin foam just enough to hold the air mattress in place, it will collapse on you as soon as you swing your legs around to get out. The c4, i Series, p Series, and m Series are all based on the same air chamber, the c2. Are you willing to take this risk and waste money/time for repairs for just your bed??? The sales associates will lie just to get a sale. introduce you with the sleep number firm which is known for its best comfortable air beds. So in case the i8 is a little over budget, you have other Sleep Number options. The worst part, when they came to “fix” my bed at the urging of customer service, one of the 2 men who came stole my engagement ring off the bedside table! ‍Sleep Number Bed Financing And Payment Options ‍If you're looking to purchase a Sleep Number bed, there's an available financing option. earn advertising fees by advertising and linking to Amazon. Not a pleasant experience with support, a poor experience when I went to return it, a regrettable design error (bright lights in the bedroom at night), and a poor experience from a comfort perspective: sleeps too warm, and the whole bed moves when she tosses and turns. They won't tell you about discounts, offers, and price guarantee. They said you only get one exchange. And read the fine print about their "25 year" warranty, too. So far, we're quite pleased.] Thanks for the great service and excellent bed! The brain was replaced 2 weeks ago because of E3 connectivity errors, and now they say they are working on a fix, but have no time frame for a fix. So uncomfortable not matter what the setting. But, foam compacts over time so if you get that model, you are right back into the short lifespan of a standard mattress. Thr quality of the bed is good and I sleep well every night. Sleep Number beds have a weight limit of 400 pounds per air chamber. Time will tell. Sleep Number makes four different lines of mattresses. Yes, you’ll need a bracket set to attach a headboard onto your Sleep Number Bed. I bought the flex 3 with the foot warmer. Great bed but..... they should call it build a bed. They are still working for this company, so beware! Regardless of what your personal wants may be, take this into consideration when you start shopping. I waited 27 minutes for Sleep Number to answer the phone, charge me $70 for a new air bag and wait a week for it to be delivered plus wasted several hours of my time fixing a "BED", which I can't sleep on for another week. Second thing to remember, go into the store to try them. Endless head and foot positions Partner Snore Technology Under bed lighting WELL WITHOUT THE PUMP THE FEATURES YOU PAID FOR, DON'T WORK. Down stairs, next to footlocker. That's ridiculous!!!!! I'm sure they're laughing all the way to the bank with my hard earned money. The bed frame that you select is going to be based entirely on your personal tastes and preferences. The delivery guy explains since my name is not on the paperwork I am technically not the owner which voids any warranty. This is review is based on Sleep Number the Company. Sleeping and intimacy are not competitive sports. We went through the sales process of finding our sleep number, gaining insight on the various sleep number beds, going through the entire sales pitch etc... We were informed that we could return the bed if we didn't like it, but only after 90 days; not before then. Finally, Sleep Number beds will need to have parts replaced. Designed by Sleep Number, this bed frame comes in Twin, Twin Long, Queen, King, and California King sizes. we hope they will either refund my money or repair the bed the bed is only 3month old what is going to happen in years . I bought the C4 mattress almost 1 year ago. Here's what you may not know: Sleep Number with no foam on top is hard as a rock no matter how low you set your number. (The reason I say $400+ is because I bought two pillows and there is no return on them, no exceptions. Perhaps you want a bed frame that is capable of giving you a massage when you are lying down after a long day of work. So, you may fall in love with your Sleep Number the first week you sleep on it but be aware that you are going to spend about $200 every other year on parts. I just hope the mattress lives up to its reputation. The prices advertised on their website run from $900 to $1900 for queen mattresses—prices that do not include the base, which start at $300. Sleep Number offers several resources to help you set up your Sleep Number Bed. And, while you wait for these parts to arrive on your doorstep, you're going to be sleeping on your couch. I bought the bed for $800. Instead purchase a good quality mattress for less than 1/2 the money. Each of these companies' models are unique and have their advantages and considerations. In the end I was out one third of the total cost of the bed in shipping charges alone. I recently purchased a "Bed in a Box" and my pain is gone!! My husband and I bought the i8 queen size bed with the adjustable base less than six months ago and so far it has been the worst sleeping experience we have ever had and waste of money. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BEDAll Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). Even the delivery and set up was outstanding. Not our problem. Also, don’t use a traditional box spring as an alternative for your bed’s base because it cannot provide proper support to the adjustable mattress. The mattress stinks. The absolute sad thing is, you cannot bring it to them yourself, they do not inform you of this when buying, so you're screwed out of $400+ just to try out the mattress!!!! Also, watch it when you go to get out of the bed! My SO tosses and turns in her sleep, and I can't sleep on this thing, I feel every movement. This is crazy. DO NOT buy this mattress. Don’t get bamboozled like I did. I could have easily did all that myself. I called to return the bed and then they hit me with another fee, a pick up of $200! Warning: Sleep Number Beds Last Only 6 Years, I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress, One moth in and love it, after a few tweaks. Both of their models offer different features. To my disappointment the warranty is structured in such a way that it is misleading and obviously so limited because your products must have a high failure rate. Comfortable? The bad news is that you are going to struggle finding one that doesn't make you sweat and you'll need to replace it every 3 years or so. After I explained that I purchased the bed to recover from a series of up-coming surgeries, they approved my request. Their 4” of gel memory foam conforms to the body’s curves. Although this isn’t necessarily a big component of whether or not your mattress will function properly, style is often the next big factor that you need to consider. They asked for me to check if the material was torn between the base and the bed cover which at that time it didn't seem to be but apparently it was we just didn't know where to check. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. We are talking about 16 months after purchase and now out of warranty. They have made large real years very painfull having to get up & fdpsttiiioning bed and I’m alone have no help me to move mattress spent a lot trying find way to fix it. Best sleep ever! We tried all of the beds at the store and this was by far the most comfortable. My mattress and base was supposed to be delivered on a specific date. I thought this bed would solved that. From 0-100 it just didn't work for us. Not sure what that law is...maybe the law of good customer service. My husband and I came into the store today to inquire about the different variations of mattresses sleep numbers has to offer and the holiday sale. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Also, returns are expensive and difficult. What a hoot sleep Number is, slow on delivery and can not deliver the right product or no product. Even turned up to "100", it was never firm/supportive enough for me. We said absolutely not and finally they moved that date up to 1 more week. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). Bottom line, we could have the same results with a $500 mattress instead of a $6,000 setup. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. The next morning sleep number would show us our "great sleep score" but the reality was we'd barely slept. If I'm not centered have a tendency to bottom out do to air shifting. We reviewed the platform bed for the Sleep Number Mattress, and an adjustable bed frame. We have been working long hours and were considered essential workers during Covid-19, we were also excited to be spending time together buying our bed. Sales people are only there to make a sale. According to Select Comfort, the Minneapolis company that produces the beds, tests have shown that the alleviation of Sleep Number® bed users' back pain and their overall sleep … A waste of time and energy. It s a good 45 minutes on the phone to call tech support for help when the damn thing wont connect to the remote or the app on your phone. He showed me by way of something that looked like thermal imaging, where the pressure points (shown in red) are on my body when I lay down. They were all so condescending and said nothing could be done. Once you find your number, you may make a slight number change to get exactly what you prefer. It is Awesome ! Warranty? Your service has to be horrendous, borderline offensive. Very poor customer service. He told me to call customer service . I went to my doctor who prescribed drugs , which worked for awhile. Explore Sleep Number sales for a great selection of products including Sleep Number 360® Smart Beds, best of pillows & bedding, and more! These come with sleep tracking built in. On delivery day The driver called and say he would be here between these times and I said great I'm here all day. Yes How is the staff? I have asked them to resolve it by refunding me. Sorry to say, Still no good. ONLY buy the C2 mattress, no upgrades (comprehensive overview), Better make sure the bed is right for you, Most uncomfortable bed I’ve slept in 60 years, Potential Buyers Beware - Poor Product Quality and Misleading Warranty. The only thing they would take back was the mattress itself, but still charged me another $199 to pick it up. I cannot possible cost them more than $50 to manufacture this low quality air mattress. I have had the most horrifying experience of my life with Sleep #'s customer service. I cannot recommend a company that refuses to speak to an unhappy customer they say transfer me to someone then call goes dead hndrescalls unanswered or ddisconncted, It is a rip off. 3 years later we are stuck with this bed. Well after putting up a stink. The health benefits of high-quality sleep are significant and wide-reaching, with the positive effects of a decent slumber improving our lives in several different ways. Durability is a common feature that everyone is going to need in their bed frame. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. So corporate finally let us return it and we would have to repurchase the bed again in our name and corporate would help us with the transaction. The sleep number adjustment now does not work. We still have back and hip pain when we wake up. I was referred by a friend and was given a referral coupon but instead of putting that coupon towards my purchase the sales associate used it towards another sale. My biggest problem with the bed is that it has very little adjustment. Saatva Be feels great until..... My king sized Sleep Number 360 i8 sunk in the middle within a year of purchase. Differences between them are more of a very soft 35, while you for..., save your relationships!!!!!!!!!!! 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